Integration of technology allows kiosks to perform a wide range of functions, evolving into self-service kiosks. For example, kiosks may enable users to order from a shop’s catalog when items are not in stock, check out a library book, look up information about products, issue a hotel key card, enter a public utility bill account number in order to perform an online transaction, or collect cash in exchange for merchandise. Customized components such as coin hoppers, bill acceptors, card readers and thermal printers enable kiosks to meet the owner’s specialized needs.
Key elements of a digital kiosk
- Data- driven
- Value added insights
- Ad revenue
- Remote management
- Ensures citizen’s safety and privacy
Types of digital kiosks
The telekiosk can be considered the technical successor to the telephone booth, a publicly accessible set of devices that are used for communication. These can include email, fax, SMS, as well as standard telephone service.
Financial services kiosk
The financial services kiosk can provide the ability for customers to perform transactions that may normally require a bank teller and may be more complex and longer to perform than desired at an ATM.
An interactive kiosk which allows users to print pictures from their digital images. The marquee example began with Kodak who had at one point had over 100,000 units up and running in the U.S. Many of these units were customized PC’s with an LCD which would then print to central printer in Customer service.
An Internet kiosk is a terminal that provides public Internet access. Internet kiosks sometimes resemble telephone booths, and are typically placed in settings such as hotel lobbies, long-term care facilities, medical waiting rooms, apartment complex offices, or airports for fast access to e-mail or web pages.machine.
Many amusement parks such as Disney have unattended outdoor ticketing kiosks. Cruise ships use ticketing kiosks for passengers.
Movie ticket kiosk
Many movie theater chains have specialized ticket machines that allow their customers to purchase tickets and/or pick up tickets that were purchased online. Radiant and Fujitsu have been involved in this segment.
A new way to order in-cafe from tablet kiosks. Kiosks are available in addition to cashier stations so that wait time is reduced for all guests. The kiosk is highly visual and includes a product builder to assist with order accuracy and customization.
DVD vending kiosk
An example of a vending kiosk is that of the DVD rental kiosks manufactured by several manufacturers, where a user can rent a DVD, secured by credit card for $1 per day.
Visitor management and security kiosk
A visitor management and security kiosk can facilitate the visitor check in process at businesses, schools, and other controlled access environments. These systems can check against blacklists, run criminal background checks, and print access badges for visitors. School security concerns in the United States have led to an increase in these types of kiosks to screen and track visitors.
Building directory and way finding kiosk
Many shopping malls, hospitals, airports and other large public buildings use interactive kiosks to allow visitors to navigate in buildings.
Hospital and medical clinic registration and check-in kiosks
Hospitals and medical clinics are looking to kiosks to allow patients to perform routine activities. Kiosks that allow patients to check in for their scheduled appointments and update their personal demographics reduce the need to line up and interact with a registration clerk. In areas where patients must make a co-pay, kiosks will also collect payment. As the requirements for documentation, waivers and consent increase, kiosks with integrated signature capture devices are able to present the documentation to the patient and collect their signature. A business case for registration and check-in kiosks is built around:
data quality improvements,
consistency of registration process, and
patient experience improvement.
Museums, historical sites, national parks and other tourist/visitor attractions often engage kiosks as a method for conveying information about a particular exhibit or site. Kiosks allows guests to read about – or view video of – particular artifacts or areas at their own pace and in an interactive manner, learning more about those areas that interest them most.
Video kiosk integrates video conferencing and collaboration capabilities to help users run video calls or conferences with available operators, view content or exchange messages. Video kiosks are often used in banking or telemedicine for improved customer service.
Reliability is an important consideration, and as a result many specialized kiosk software applications have been developed for the industry. These applications interface with the bill acceptor and credit card swipe, meter time, prevent users from changing the configuration of software or downloading computer viruses and allow the kiosk owner to see revenue.
Kiosk manufacturing industry
Historically electronic kiosks though are standalone enclosures which accept user input, integrate many devices, include a software GUI application and remote monitoring and are deployed widely across all industry verticals. This is considered “Kiosk Hardware” within the kiosk industry.
How will these kiosks be of help to the citizens?
▸ provide convenience to a growing population
▸ save time
▸ increase profits
▸ enhance efficiency with self-service capabilities
▸ expand engagement
▸ public agencies may want to generate additional revenue from advertisements
▸ enhance positive brand awareness
▸ cross-sell and up-sell other products
▸ improve brand loyalty with customized messages, offers and discounts